1. Introduction
This website is operated by Dualisis. We are committed to protecting your personal data and respecting your privacy in accordance with applicable European Union data protection laws, including the General Data Protection Regulation (GDPR).
By using this website or placing an order, you agree to the collection and use of information in accordance with this Privacy Policy.
For any privacy-related questions, you may contact us at:
support@dualisis.com
2. Information We Collect
When you place an order or contact us, we may collect the following information:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Order details
- Payment-related information processed through secure third-party payment providers
We do not store or have access to your full payment details.
If you create an account on our store, your account information will be stored for future purchases and customer support purposes.
3. How We Use Your Information
Your information is used to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Prevent fraudulent activity
- Improve the website and customer experience
- Comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Payment Providers
Payments are securely processed through third-party payment providers such as PayPal or Stripe. These providers may process personal and payment-related data in accordance with their own privacy policies.
Please see the PayPal Privacy Policy for more details.
5. Shipping Providers
Your shipping information may be shared with postal or delivery services for the purpose of delivering your order.
6. Cookies
This website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience. Cookies may be used to remember cart contents, improve website functionality, and enhance your shopping experience.
You can manage or disable cookies through your browser settings.
We may also use automated tools to detect spam and ensure website security.
7. Data Retention
We retain personal data only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and maintain business records.
Order information may be retained for accounting, legal, and tax purposes as required under applicable law.
8. Your Rights (EU/EEA Users)
Under GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to certain processing
- Request a copy of your data
To exercise any of these rights, please contact us at support@dualisis.com.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of online transmission or electronic storage is completely secure.
10. Third-Party Links
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
12. Contact
For any questions regarding this Privacy Policy or your personal data, please contact: